2026-03-14
Wei-Lun Chang et al.
This study investigates the factors influencing open banking adoption in Taiwan by integrating the Technology–Organization–Environment framework with the Analytic Hierarchy Process method to construct a grounded model. Drawing on insights from 20 experts and 264 potential users, the research offers perspectives from both organizational and individual levels. Security concerns consistently emerge as a critical determinant of adoption. In the early market, support from the government and senior leadership play an indispensable role in successful implementation. In addition, social influence, attitudes toward open banking, and perceived behavioral control significantly shape adoption intention. Security concerns influence attitude, while support from the government and top management influence perceived behavioral control. Our results have practical implications for banks, policymakers, and stakeholders seeking to foster a sustainable open banking ecosystem in Taiwan.
2026-03-14
Aparnita Saha et al.
Digital service platforms increasingly integrate immersive technologies as a means of user experience management. Based on Social Presence Theory and the Stimulus, Organism, Response (SOR) framework, this research explores how metaverse, based service systems impact service experience outcomes via social presence and supportive interactions to manage conditions of uncertainty and psychological strain. We take metaverse, enabled tourism services as a representative context to demonstrate how the immersive system features can influence users' stress and confidence levels during the pre-consumption stages. Our sample involves data from 206 users in the United States and the United Kingdom. The data were analyzed employing partial least squares structural equation modeling (PLS, SEM) and necessary condition analysis (NCA). The findings reveal that social presence notably alleviates stress and increases confidence levels, whereas supportive interactions mainly contribute to confidence enhancement. Confidence has a greater impact on affective commitment and system adoption than the mere reduction of stress, although both pathways are significant. By framing stress reduction and confidence enhancement as service experience states resulting from the use of immersive information systems, the present study contributes to the field of Information Systems research in the areas of digital service design and experience management and provides practical insights for platform designers aiming at attracting engagement and facilitating adoption in immersive digital services.
2026-03-14
Fred Niederman
Many research methods commonly used to build knowledge in the domain of IS revolve around theoretical generalizations. Few methods are directly available to systematically capture useful lessons and heuristics that can be applied in practice. This article proposes a method to surface and present lessons based on expert informant experiences and tentative conclusions. It reverses the idea of grounded theory collecting and distilling ideas shallowly from a wide range of informants to probing deeply through multiple sessions with an experienced informant. Findings from such an investigation are not meant to theorize grand, universal, unchanging truths but rather to suggest important ways to consider and apply pragmatic plans and actions in practice, which can be framed as “detail level” theory if desired.
2026-03-14
Voon-Hsien Lee et al.
Mobile augmented reality (AR) is a tool that offers consumers an immersive and enjoyable experience that enables them to learn more about the products/services before making a purchase decision. Given its nascent application in the online retail (e-tailing) space, this study uses the Stimulus-Organism-Response (SOR) model to assess the influences of mobile AR and personal characteristics on the consumers’ utilitarian, hedonic, and experiential value that subsequently stimulate their urge to impulse purchase. A hybrid approach consisting of Necessary Condition Analysis, Partial Least Squares-Structural Equation Modeling, and Artificial Neural Network were used to assess the data gathered from an online survey (n = 407). While all antecedents were revealed to be necessary, interactivity and self-efficacy did not significantly affect hedonic value. In addition, over 70% of the variance for the urge to impulse purchase was captured in this study. Overall, this study's conclusions offer significant theoretical as well as practical implications for stakeholders, which includes AR developers, e-tailers, and brand managers.
2026-03-14
E B. Swanson
In a recent article, Baskerville and Myers (2023) reconceptualize the concept of the technology user, arguing that in the now digitized world, everyone inhabits it as a user both in their work and in their everyday lives. While this reconceptualization is welcome, it sees only people as users and it is suggested here that this does not go far enough. Organizations too must be seen as users, especially in digital interactions with people by means of systems and platforms, where issues of value, equity and fairness arise, and where people and organizations are both users and in effect used. A framework for bringing people and organizations together in a mutual interactive use (MIU) perspective to address these issues is provided. It is suggested that while organizations with platforms might have the upper hand in their interactions with people in the short run, in the long run there is no permanence to this upper hand. Promising avenues for research that might further illuminate the usefulness of the MIU perspective are identified.
2026-03-13
Régis Meissonier et al.
Generative artificial intelligence (GenAI) is rapidly transforming French management higher education, presenting both opportunities and ethical challenges. This mixed-methods study investigates divergent stakeholder perceptions of GenAI legitimacy (students, faculty, and deans) through the pragmatic, moral, and cognitive dimensions of Suchman's triadic model. Empirical findings reveal that the perceived legitimacy of GenAI in higher education coexists with forms of illegitimacy, reflected in persistent tensions across pragmatic, cognitive, and moral dimensions.The discussion shows persistent tensions between short-term utility and long-term ethical concerns, and argues that sustainable integration of GenAI requires institutional strategies prioritizing the reduction of perceived illegitimacy. By embedding the analysis of illegitimacy into legitimacy theory, this study extends conceptual tools for future research and offers actionable insights for guiding responsible GenAI adoption in higher education.
2026-03-13
André Hanelt et al.
Driven by the extensive penetration of digital innovation across contexts, the notion of digital platform ecosystems (DPEs) is growing in popularity in research and business practice alike. However, given the complexity of DPEs in today’s business world, there is currently a limited understanding of their most relevant characteristics and holistic form. Based on rigorous taxonomy development and evaluation methods, we present a structuring classification system for DPEs. This taxonomy of DPEs consists of nine important dimensions and is based on DPE instances that have been intensely researched in the information systems (IS) literature. Applying cluster analysis to an enlarged set of real-world DPEs classified by the taxonomy, we derive five distinct DPE archetypes. Our work contributes to the DPE-related IS research community – which has not, to date, differentiated DPEs and has employed only a selective focus on particular dimensions – by providing an anchor for DPE characterisation and understanding. Moreover, the taxonomy assists business practitioners concerned with analysing and designing DPEs by providing conceptual tooling and potential design options.